General FAQs

How do I complete an EdZapp application?
What does it cost?
Why should I register?
How do I know when my application is complete?
Can I post classified or administrative applications?
Can I use someone else's email address to register?
How long does my subscription last?
What kind of privacy options do I have for employers viewing my information? (Application Status options)
Has, or will, my information be sold to any Third Parties?
What types of jobs are posted on EdZapp?
If I have problems, where can I get help?
Will the system work on either Windows or Apple systems?
What internet (web) browser should I be using?
Why can't I edit or delete my information?

Licensure

How do I edit my licensure information?
How do I edit or delete an endorsement?

Experience

Why doesnt experience information display chronologically?
How do I enter experience information outside of the U.S.?
How do I enter non-school related experience?

Custom Questions

How do I answer a districts custom questions?
Why did I return to the Login page after clicking on “Submit”? Are my answers gone?
Why does it say I have too many characters in a text box when I clearly do not?

Application Status

What are my application status options?

Documents, Credentials, and Zapps

How do I get my documents uploaded?
Will EdZapp return my documents?
Can I send the transcripts myself, or do they have to come from the university?
Why are only some of my documents uploading correctly?
How can I scan documents to create a file?
How do I edit an uploaded document?
How do I know if I successfully uploaded my document?
Why do I need a CredentialZapp form for each credential request?
My document is listed without a check in the Verified field. What does this mean?
How do I have my institution or letter writer send you documents?
Do I enter my name and address as the source?
How many CredentialZapp forms do I need for CredentialZapp?
Is it better to fax or mail my documents?
Why aren't my documents verified; is this bad?
How will I know if you have received the documents?
How do I request documents from my university and get them to EdZapp?
How do I send my documents to a specific district?
How do I know what districts are Member districts that use EdZapp online?
If I delete a district, is it still counted toward my Zapps total?
What happens when I Zapp, or what is a Zapp?
When will the districts see my documents?
What if I select a district that is not a subscribing district?

Search Districts

Why can't I find the district I'm looking for?
How do I send my documents to a district?
What is a subscribing district?
Why can't I select more districts?

Search Jobs

How do I apply to jobs?
Why can't I search for jobs in other states?
How do I find jobs for a particular district?
Why are no jobs showing up in my Jobs Applied To?

General FAQs

How do I complete an EdZapp application?

  1. Visit the Registration page and complete the required fields to set up your profile.

  2. a. What if my information changes?—Of course, you may change this information if you move, change emails, want to switch passwords, etc.
    b. What if I don’t have an e-mail account?—You can obtain one free online at various sites. For example: Yahoo, Hotmail, Google etc.
    c. What if I share my e-mail account with another EdZapp user?—Each EdZapp user must have their own unique e-mail address. You can obtain an e-mail account free online.

  3. Once you login go to the “Certification & Licensure” module to begin building your resume.

  4. a. What if I don’t have all of my information ready to enter?—You can return to any module at a later time to complete or edit the information.
    b. What do I do when I have everything filled out?—Be sure to set your application to Active for districts to be able to find you. Go to “Application Status” for more information.

  5. How do I know what Districts need me to do to apply?

  6. a. At the bottom of every job posting there should be additional information provided by the district of what is required for their district or go to their district website.
    b. You can also get customized applications with our Districts who subscribe at the Private Label level. These are listed in the pull down menu in the middle of the applicant login page.

    What does it cost?

    Use of the EdZapp system is FREE for applicants. Use our Research tools, complete your online application, and apply for any job in the system for absolutely no charge. While the service is free, we do provide some additional value-adding options for you.

    CredentialZapp—If, for example, you would like us to help you manage your documents—including doing scanning for you and providing an electronic CredentialZapp portfolio for you—there is an annual charge ($19.95) for this; find out more in the "Documents & Files" section.

    Zapps—Also, if you would like to let a district know that you are interested and eager to teach for them, you may want to Zapps them so that a star appears by your name in their searches; Zapps are sold in packs of 5 for $9.95. You can use a Zapp for ANY district in the U.S.—whether they use EdZapp or not—to notify them of your interest: we will send them a hard copy letter introducing you and giving them login information to view your profile (and documents) online.

    Use CredentialZapp and a Zapp together to send personalized cover letters or relevant work samples for specific jobs that you are really excited about! Go to "Upgrade Account" to purchase these services.

    Why should I register?

    When you register you create a personal profile, which includes your application, resume, cover letter, letters of recommendations as well as other supplemental files. Once your profile is established online, multiple districts can search and review your application based on their job needs. You are assured better visibility than a paper copy of your application getting shuffled and lost on someone's desk.

    How do I know when my application is complete?

    We do not send an email verifying that your application is complete. You will need to review the various sections of your application. Please note that actual district and school characteristics may vary, including employment application requirements. Some districts may require additional materials or information to constitute a completed application. Use your best judgement to determine if your application is complete for your district(s) requirements.

    Can I post classified or administrative applications?

    Absolutely! If there are some sections that you don’t have information for just leave them blank. Some districts that subscribe at the Private Label level have customized applications for the various types of applicants. To access these customized applications go to the pull down menu in the middle of the applicant login page.

    Can I use someone else's email address to register?

    Each individual that registers must have a personal email address. If you use an email address that someone else has already entered into the system, you will get a message that says you are already in the system. If you do not have your own personal email account, please go to www.hotmail.com or www.yahoo.com to create a new email account at no cost. It is important to use a valid e-mail address as many Districts’ will use this to communicate with you.

    How long does my subscription last?

    Zapps and CredentialZapp services are valid for a full year from date of purchase. Additional Zapps may be purchased at any time, and are valid from one year from that purchase date.

    What kind of privacy options do I have for employers viewing my information? (Application Status options)

    You have three options for making your inforamation visible to districts on EdZapp:

    1. DEACTIVATED; no districts can view your information or documents, or see your name in the database.
    2. RESTRICTED; only districts you have applied to jobs in, or used their Private EdZapp site, or Zapped (if you are a paid user) can see your information and documents.
    3. ACTIVATED; every district using the EdZapp system can see your information and documents.

    Has, or will, my information be sold to any Third Parties?

    No, your information will not and has not been sold to third parties. EdZapp will not disclose to any third party your name, address, email address or telephone number without your prior consent, except to the extent necessary or appropriate to comply with applicable laws or in legal proceedings where such information is relevant.

    What types of jobs are posted on EdZapp?

    You will find certified teaching jobs, classified positions, and administrative job opportunities for school districts and educational institutions.

    If I have problems, where can I get help?

    Email questions or problems to support@edZapp.com

    Will the system work on either Windows or Apple systems?

    Yes, the new online version accepts applications from either Windows or Apple systems.

    What internet (web) browser should I be using?

    Our application works best with Internet Explorer (version 6.0 or higher), Netscape Navigator. We cannot assure or support functionality of other browsers.

    Why can't I edit or delete my information?

    You should be able to delete or edit any entry in Licensure, Experience, Education, Skills, etc. Your entries should show up in a table in each section. There are edit and delete icons in each row, associated with each entry. Click on these to edit or delete. If you can't see the icons, scroll the page to the right to view them.

    Licensure

    How do I edit my licensure information?

    First, click on the “edit” icon next to the license/certification you wish to change. This will open the information and allow you to make your changes. When you are done click on “Update” to save your changes and finish. If you need to also make changes to your Endorsements click on “Update and Edit Endorsements”.

    How do I edit or delete an endorsement?

    First, click on the “edit” icon next to the license/certification you wish to change. After the information returns click on “Update and Edit Endorsements”. You can now change any information. Be sure to click on the “update” button next to the Endorsement you are editing. To delete an endorsement row, click the red X icon to the right of that row under the Del column. If you wish to add an endorsement, go to the row with the Add button, enter the information, and then click Add. Note that there is a Not Applicable option for Level if this is appropriate for the endorsement you are adding.

    Experience

    Why doesnt experience information display chronologically?

    Your Experience information will display in whatever order it is entered in. If you want to sort based on the Start or End columns, click on their titles. Districts will view your information in a different interface, and they will see it in chronological order.

    How do I enter experience information outside of the U.S.?

    Unfortunately, most places on our site do not account for international phone numbers, schools, universities, etc. This is an issue we plan on resolving but no definite date has been set. For now, your best bet is to look for an Other option in the State and District fields, and then type in the name of the school or place where you received your experience. .

    How do I enter non-school related experience?

    Enter this in the Work Experience section.

    Custom Questions

    How do I answer a districts custom questions?

    You can find the required questions for any district by looking for the question mark icon in a result set in Search Districts, and as you apply for positions. You can also access these districts customized Private Label site by going to the pull down menu in the middle of the EdZapp applicant login page. Once you have logged into their individual application you will find “District Questions” on the left navigation bar.

    Why did I return to the Login page after clicking on “Submit”? Are my answers gone?

    At the top of the District Questions page are instructions warning you that there is a session limit of 30 minutes. If you exceed this limit without clicking on “submit” you will be automatically logged off and your information isn’t saved. We recommend clicking on “Submit” after answering each question to avoid being logged out as well as extending your session time.

    Why does it say I have too many characters in a text box when I clearly do not?

    If you cut and paste an answer directly from a Word Processing application you will bring over all of the “hidden” formatting that is used in this type of application. To avoid this problem you need to first paste your document into an editing program such as “Notepad” or “WordPad”. These are standard applications on most computers and are usually found in the “Accessories” folder. After you paste your document into this application you will perform a “Save As” to make it a text file (.txt). This will remove the hidden formatting. You can now cut and paste from here into our text box. You can now reapply any formatting you want using the editing tools at the top of the text box.

    Application Status

    What are my application status options?

    You have three options for making your inforamation visible to districts on EdZapp:

    1. DEACTIVATED; no districts can view your information or documents, or see your name in the database.
    2. RESTRICTED; only districts you have applied to jobs in, or used their Private EdZapp site, or Zapped (if you are a paid user) can see your information and documents.
    3. ACTIVATED; every district using the EdZapp system can see your information and documents.

    Documents, Credentials, and Zapps

    How do I get my documents uploaded?

    There are two ways you can get documents on the site:

    1. By using the Supplemental Documents section for the district you are applying to. The districts that provide this service are listed in the pull down menu in the middle of the applicant login page. You will be able to access the information needed to upload these documents when you click "Apply Now" on a Job Posting, when you log into their Private Label site and click on “Supplemental Documents” or when you find the district through Search Districts. If the district has no documents listed on their Supplemental Documents page, you will have to use CredentialZapp (see #2 below).
      NOTE: District Supplemental documents are visible to the district they are sent in for ONLY. District documents may only be mailed or faxed.
    2. Through CredentialZapp. This is a paid service, so you must have a paid subscription; visit “Upgrade Account” for information. After you have upgraded your account you will need to go to the “Documents & Files” page to “add” your documents.

    NOTE: All documents sent to EdZapp MUST be sent with the corresponding bar code cover sheet. Documents sent to our offices without the corresponding bar code cover sheet will be assessed a $2.00 per document processing fee or will need to be resent correctly.

    Will EdZapp return my documents?

    To retrieve/return a document the fee is $8.00 per document plus postage.

    Can I send the transcripts myself, or do they have to come from the university?

    You can send any document yourself, or you can have them sent directly from the university. With transcripts, they will be authenticated by EdZapp if they are determined to be in their original, official, sealed envelope. However, they MUST be sent with the corresponding bar code cover sheet. You will either need to send the bar code sheet to your University to include with your transcript or have the document sent to you and forward it to us (sealed) with the corresponding bar code cover sheet. Remember, it is not important for your documents to be authenticated; districts just want to see your transcripts.

    Why are only some of my documents uploading correctly?

    If you were able to successfully upload some files and not others, then the problem may be related to file size and connection speed. To check your file size in Windows, right click on the file name on your hard drive and select properties. Compare the size of files you successfully uploaded with the files you are having difficulty. If the files are larger than 1000kb, or 1MB you may have problems due to your internet connection. EdZapp can not accept uploads larger than 3Mb (3000kb). If you have combined several documents into one large .PDF file, try separating them into several smaller sized ones and uploading these individually. You can also try adjusting the file size through your conversion or scanning software. You will want to lower the compression, or resolution, of the scanned image.

    How can I scan documents to create a file?

    There are different ways to scan documents to create files. Usually your scanner comes with software that allows you to do this. Certain other software (e.g. MS Word) also may have options that integrate with your scanner. It is impossible to give specific instructions because it depends on the software you are using but usually the scanning options are found under File/Import/From Scanner or Insert/Picture/From Scanner. Once the document is scanned in, you can usually use a Save or Save As option and select the appropriate file type from the drop down list. We can not support your personal scanning process so please do not contact EdZapp Support for questions concerning problems with scanning or creating .PDF files. If you have problems, please just fax or send us the documents.

    How do I edit an uploaded document?

    You cannot edit a document you have uploaded. You will need to delete the file and upload a new one.

    How do I know if I successfully uploaded my document?

    If the upload is successful several things should happen. First, the words “Your file has been uploaded successfully" appears in red above the Add a Document button. Also, the name of the file you just uploaded should appear as a row in the summary table beneath on the CredentialZapp page. If you then click the underlined file name in that table, a file download dialog box opens up asking if you would like to open the file or save to your computer. If you select “Open”, you should be able to see the file you just uploaded. Be sure to designate if you want the document to be visible to all EdZapp District’s. Your document will not be visible unless you check this box or add the document when you Zapp a district.

    Why do I need a CredentialZapp form for each credential request?

    You need to generate a separate CredentialZapp form for each document request. It is the CredentialZapp form that allows us to associate the documents we receive with your account. Each CredentialZapp form has a distinct number and bar code that we use to track your documents in our database.

    My document is listed without a check in the Verified field. What does this mean?

    This means that EdZapp could not verify, or authenticate, this document.

    How do I have my institution or letter writer send you documents?

    To have documents forwarded to us, you will need to generate a CredentialZapp form and include it along with your request to your placement office to have your recommendations sent. The CredentialZapp form is what enables us to properly associate any documents we receive with your account. If you would like each of these letters of recommendation to be uploaded separately, you will need to generate separate CredentialZapp forms.

    Do I enter my name and address as the source?

    The source is whoever the document is coming from. For example: If you having transcripts sent from Stanford University, then Stanford's registrar's office will be listed as the source.

    How many CredentialZapp forms do I need for CredentialZapp?

    One CredentialZapp form per document, or per set of documents. If you are sending the CredentialZapp form out to a source, and that source is going to send the documents to EdZapp, the document-entry and CredentialZapp form must be unique. DO NOT send the same CredentialZapp form (or identical copies) to the different sources. If you have multiple transcripts you are sending in yourself, you can create a single CredentialZapp form with the title "Transcripts"; or you can create multiples with titles "Transcripts University X" and "Transcripts University Y".

    Is it better to fax or mail my documents?

    While faxing your documents may be faster there is always quality degradation when faxing. This can make it especially difficult to read documents like transcripts. We recommend mailing your documents.

    Why aren't my documents verified; is this bad?

    EdZapp must follow strict criteria in order to promise districts that a document is verified. For this reason, many documents may appear as non-verified. This does not mean that your documents are not official or that districts will not be able to view them, or should not take them seriously. Most districts will require that you submit paper copies of these documents to them once you reach a certain point in their hiring process. Think of EdZapp as a way to initially show these districts your information. Ideally the documents will be verified, but districts will still take them seriously if they are non-verified. We only verify Transcripts and they must meet the following criteria: Transcripts must come in sealed, official, original envelopes.

    How will I know if you have received the documents?

    Documents uploaded for conversion or faxed are normally processed within 48 business hours of receipt in our offices provided they come with an accurate bar code cover sheet, and there are no other issues. Documents that are mailed are normally uploaded to the site within 72 business hours of receipt in our offices provided they come with an accurate bar code cover sheet, and there are no other issues.

    For CredentialZapp documents go to “Documents & Files” to see your document status. For District Supplemental documents you need to go to that District’s individual Private Label site accessible through the pull down menu in the middle of the EdZapp applicant login page. You can also access their documents using “search districts” and then clicking on the document icon.

    If you do not see a "Date Received" associated with your document after 7 business days, send us an email and we will research. NOTE: If faxed documents are not in “received” status after 48 hours we did not receive your fax and you will need to either refax or mail your documents to us.

    How do I request documents from my university and get them to EdZapp?

    You should print a Bar Code cover sheet from either the “Documents & Files” section or the “Supplemental Documents” section and send it to your university. They will then send the appropriate document along with that Bar Code cover sheet to us. We will scan and upload it. Make sure you send the appropriate Bar Code cover sheet for the documents you request. You can also have the documents sent to you and leave them in the sealed envelope. You will than mail the sealed envelope along with the corresponding Bar Code cover sheet.

    How do I send my documents to a specific district?

    First, make sure you have uploaded or had EdZapp scan and upload all the documents you'd like to have sent to that district. Then go to “Zapps” and click on one of your unused Zapps (lightning bolt). This will open the “Search Districts” page. Find the district by either entering it a district name in the Keyword field or searching by state etc. Click on "Add a Zapp" next to the district you are interested in and follow the proper steps. You will be asked to review the documents being sent to the district as well as being able to add “restricted” documents to the Zapp. You can see what was sent to a district at anytime by clicking on the district name from the Zapp grid.

    How do I know what districts are Member districts that use EdZapp online?

    To know whether a district is a member or non-member district, select Search Districts, enter desired search criteria, and click Search. You are shown a list of districts meeting your criteria. Member districts display a school house icon in the Subscriber column.

    If I delete a district, is it still counted toward my Zapps total?

    Once you Zapp a district, it counts toward your total. If you choose to cancel a Zapp it is still used. If you wish to Zapp a district you have cancelled you must use another Zapp. You may also use another Zapp to “Re-Zapp” a district if you would like to send new restricted documents to that district.

    What happens when I Zapp, or what is a Zapp?

    A Zapp is your way of indicating to a district that you really want to work for them. You will have a star by your name anytime that district views a list of applicants in EdZapp and you will also appear at the top of those lists; giving the district clear notification that you want to be employed by them!. It also allows you to send your uploaded documents using CredentialZapp, especially if you only want one district to view a specific document, like a cover letter.

    If the Zapp is to a subscribing EdZapp district, we will electronically associate the documents with your application. If the Zapp is to a non-member district, an organization, institution, or a private company, then we will send them a Zapp notification listing of all your uploaded documents, and we will give them electronic access to your documents.

    When will the districts see my documents?

    EdZapp member districts can view your documents immediately after you Zapp them. Non-member districts may need to wait for the login information to arrive by mail. They will receive the Zapp notification along with login access for viewing all of your information online. The maximum delay in this case is one week.

    What if I select a district that is not a subscribing district?

    If you select a non-member or non-subscribing district, a notification listing your documents is printed and mailed to this district. If the district has already received Zapp notifications from us in the past, they will have an EdZapp login they can use. They can potentially instantly see that you have Zapped your documents to them, and they can view your information online. The district is sent the login information along with your Zapp notification, and instructions for viewing your information online. Bear in mind that the district may have its own submission process, or application that they will instruct you to complete.

    Search Districts

    Why can't I find the district I'm looking for?

    Make sure you have tried using the "keyword" field to search for this district. Use the field without selecting values in any of the other fields. If you still can't find it, try limiting the words you are searching on to one word that you know is in the district's name.

    How do I send my documents to a district?

    Please see the question in the Credential Zapp section: How do I send my documents to a specific district? If they are a Private Label district, a list can be found in the pull down menu in the middle of the applicant login page, you can go to their “Supplemental Documents” page and follow the instructions.

    What is a subscribing district?

    A schoolhouse icon in the subscriber column indicates that district is a subscriber to EdZapp's district services. The district has full access to all of EdZapp's standard features and uses EdZapp as its primary application. A district that does not have this icon is a non-member district. Non-member districts may or may not use EdZapp as their primary method of collecting teacher applications.

    Districts that subscribe at the Private Label level are listed in the pull down menu in the middle of the applicant login page. These districts may also have District specific questions and Supplemental documents as well as a customized application.

    Why can't I select more districts?

    If you have canceled Zapps, they will appear on the Zapps page with “canceled” in the “Date Expires” column. Choose Zapps carefully because your selections count toward your total Zapps and will be reflected in your total Zapps remaining. If you cancel a Zapp you will not be able to reactivate or reuse that Zapp.

    Search Jobs

    How do I apply to jobs?

    Once you have found a job that interests you, you may indicate your interest in it by clicking "Apply Now!" You must be a registered user and you must be logged in. You may view all of the jobs you have applied to in the Jobs Applied To section. Jobs will be removed from this section if the district removes or deletes a posting.

    Why can't I search for jobs in other states?

    Currently only jobs in in the states listed are posted on EdZapp.

    How do I find jobs for a particular district?

    To view jobs for a certain district click View Counties, and let the page refresh. Then click the county or counties you want to search in, and click View Districts. Select the district or districts you wish to find jobs in, and click Submit at the bottom of the page. You should see all the jobs for those districts.

    Why are no jobs showing up in my Jobs Applied To?

    Two possiblities: the district(s) may have deleted or removed the postings, or you may not have applied correctly. Make sure you are registered and logged in when you apply to jobs.